Shipping Policy
Please allow 2-3 weeks for your order to arrive. If more than 45 days have passed please email us at sales@alizbay.com to review the status of your order. Refunds will be handled through email if necessary. Once our order has been placed please allow 2 business days to process the shipment.
Note: Due to the recent COVID-19 outbreak you may need to prepare for delays in shipping.
Customers who are worried bout contracting the virus through packages please click here to read this article
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.
Refunds (if applicable)
Refunds are only applicable for faulty items only. Once the product has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping
To return your product, you should contact us at sales@alizbay.com. Product returns are only excepted through the mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Buyer Protection
We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.
Full Refund if you don’t receive your order
Full or Partial Refund, if the item is not as described
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