Buyer Protection

Purchasing on Alizbay you are required to follow simple policies.

• Make sure that you read the listing description before placing an order.
• You have contacted Alizbay with a question prior to buying if required.
• You must pay for any item you commit to buying.
• Have read accurate shipping information on the product you wish to buy.
• You can’t offer to buy items outside of Alizbay.

Refund Guarantee
If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.
On-Time Delivery Guarantee
We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

• Items that have been purchased in person.
• Intangible items, services, or prohibited items.
• Transactions where payment is not made through Alizbay or PayPal.
• Items that are returned without a return agreement.
• Items that have been altered, used, worn, or disassembled after receiving them.
• Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
• Items that are received after the agreed-upon delivery date due to shipping delays.
• Cost of shipping disputes.
• When a dispute is ineligible for our case system, we encourage both parties to work together to come to an agreeable solution.